Services Bureau


The Services Bureau manages police records, communications, fiscal operations, property and evidence, hiring and training, and procurement and contracts for the Police Department.

Function & Structure
The Services Bureau is overseen by a Police Captain.  There are five divisions within the bureau, and each division is overseen by a manager / supervisor. The Services Bureau includes the Records Division, Communications Center, Property and Evidence Division, Training & Backgrounds Division, and the Business Division.

The Records Division is responsible for maintaining all criminal records. The Division processes and secures over 15,000 police reports for the Department annually.

The Communications Center is responsible for answering both police and fire department non-emergency and emergency “9-1-1” telephone calls for service. Public safety dispatchers answer approximately 245,000 telephone calls for service annually and dispatch approximately 68,000 police and fire department calls for assistance each year. 

The Property/Evidence Division is located at 1163 North Centre City Parkway. Hours of operation are Monday through Thursday, from 8:30 a.m. to 12:00 p.m., and from 1:00 p.m. to 5:00 p.m. If you are claiming property, you must provide the case number and photo identification, such as a driver's license. If you are under 18 years of age, you must bring a parent or guardian to claim property. Firearms and currency are not released without an appointment. Please call 760-839-4740 with any questions.

The Training and Backgrounds Division manages the training needs and hiring of all police department personnel. They ensure that hiring standards are met so only the most qualified candidates are appointed to the various positions. For the position of Entry Level Police Officer each candidate must pass a series of exams. The hiring process for Entry Level Police Officer includes the following:

  • Application
  • Screening
  • Written Test 
  • Physical Agility Test
  • Preliminary Investigative Questionnaire
  • Panel Interview
  • Background Investigation
  • Live scan
  • Polygraph
  • Medical Exam
  • Psychological Exam
  • Conditional Job Offer

For further information about this process or questions about any of our job openings please contact 760-839-HIRE. 

The Business Division manages the development and administration of assigned program budgets, processes equipment and procurement requests, prepares and maintains contracts, and forecasts funds needed for staffing and operations. Team members also facilitate fleet, building maintenance and technology projects.